At Connect Drs, our Clinical Call Center is designed to support healthcare providers by delivering professional, compassionate, and efficient patient communication services. We understand that managing patient calls, appointment scheduling, follow-ups, and other clinical communications can be overwhelming. That’s why we offer a dedicated call center staffed by trained medical professionals who ensure your patients receive timely and accurate information, improving their overall experience with your practice.
Our Clinical Call Center handles a wide range of tasks, including appointment reminders, prescription refill requests, patient triage, lab result notifications, and answering general medical inquiries. By outsourcing these essential functions to our expert team, your staff can focus more on direct patient care and critical medical responsibilities, leading to better outcomes and higher patient satisfaction.

Advantages of Using Connect Drs Clinical Call Center
Using Connect Drs Clinical Call Center enhances patient communication with friendly, timely support while reducing your staff’s workload. It also offers cost-effective, scalable solutions that ensure compliance and improve overall practice efficiency.
Enhanced Patient Experience
Our trained clinical call agents provide friendly, clear, and empathetic communication, ensuring patients feel heard and supported at every touchpoint. Health Plans want your Voicemail TAT to be 30-90 minutes. Our dedicated voicemail operators will evaluate messages and keep you in compliance with your health plans.
Increased Efficiency & Reduced Workload
By managing routine calls and administrative tasks, our call center reduces the burden on your front office and clinical staff, allowing them to focus on delivering quality care. Have us conduct survey calls, website submission callbacks to convert leads into new patients, and more. Anything outbound, just ask and we’ll deliver.
Cost Savings & Scalability
Avoid the costs associated with hiring, training, and maintaining an in-house call team. Our scalable solutions grow with your practice, offering flexible plans tailored to your needs.
Compliance & Security
We adhere strictly to HIPAA and industry regulations, ensuring patient privacy and data security in every interaction.
24/7 Availability
Our Clinical Call Center operates around the clock, so your patients can reach a live, knowledgeable representative anytime, improving access and satisfaction.