Do You Have A Large Spanish Speaking Patient Population?
1. Inbound Calls
By speaking both spanish and english, your new virtual assistant can help patients with inbound questions, scheduling, and during their downtime you can even assign them fax management.
2. Outbound Calls
Our bilingual team can make patient reminder calls, survey and reputation management calls, and even handle website submissions and chat requests turning leads into prospects into patients scheduled.
What is a Bilingual Virtual Assistant?
A bilingual virtual assistant is a person who is fluent in two more languages and works from a remote location. These virtual assistants contribute to the growth of a business by providing translation services and access to a different demographic.
From a healthcare perspective, bilingual virtual assistants allow medical providers to communicate with patients in their preferred language, which goes a long way in enhancing the patient experience and fostering growth.
But more about that later. Let’s examine the demand for bilingual virtual assistants in the USA first.
Why is there a demand for bilingual virtual assistants in the U.S?
13% of the U.S. population speaks Spanish at home and has the second largest population (54 million) of Spanish speakers in the world, right behind Mexico.
According to the latest data, one in three Americans will speak Spanish by 2050, whether it is their first or second language.