The COVID-19 pandemic disrupted countless processes in the healthcare industry. Everything from clinical trial recruitment to medical affairs has had to adjust to an almost exclusively digital world. Nearly two years into the pandemic, industry leaders are starting to understand which changes will last and which processes will revert to pre-pandemic ways.
One significant change is the use of medical information call centers. While these call centers were in place before the pandemic, their value has increased significantly. Here’s how the pandemic affected medical information call centers and what it means for pharmaceutical and life sciences companies.
4 Reasons To Consider A Clinical Call Center
A cardiologist is a doctor that deals with the cardiovascular system. This means he or she treats any abnormality in our blood vessels and heart. This can include heart disease or condition which requires diagnosis and treatment.
Inbound Calls
Having us be your first line of defense with inbound calls will free up your onsite staff as we schedule and reschedule current patients, transfer to particular extensions, and take messages. Health Plans want your Voicemail TAT to be 30-90 minutes. Our dedicated voicemail operators will evaluate messages and keep you in compliance with your health plans.
Outbound Calls
Reduce No-shows by allowing us to call patients and remind them about their appointments and the new COVID precautions you may have. Have us conduct survey calls, website submission callbacks to convert leads into new patients, and more. Anything outbound, just ask and we’ll deliver.
HEDIS Measures
Annual wellness checks (AWC) and HEDIS protocol surveys and monitoring are a breeze. We’ll go through patient charts and help schedule so you stay above the 85% national benchmarks.
$14,000 Annual Savings
With flat hourly rates ranging from $11 to $15 per hour we help you save $14,000 or more in annual payroll per receptionist. We also help reduce burnout of your onsite staff by handling tedious and repetitive phones calls which while important can reduce their focus on patients in the office and in patient rooms.