At Connect Drs, we understand that one of the most critical steps in the revenue cycle begins even before a patient sees their provider. Our Eligibility Checking and Benefits Verification service ensures that your practice confirms insurance coverage and patient responsibility accurately and efficiently. This proactive step not only reduces claim denials and delays but also sets the stage for better patient communication and financial transparency.
Our experienced remote support team handles everything — from confirming active insurance status and co-pays to identifying deductibles, coverage limitations, and authorization requirements. We directly verify insurance details through payer portals or by contacting insurance carriers to make sure there are no surprises for your staff or your patients. This results in smoother patient visits and cleaner claim submissions.
Using our service means less burden on your front-office staff. Your team can focus on patient care while our virtual specialists take care of the time-consuming insurance verifications in the background. We seamlessly integrate into your existing workflow, providing reliable support while saving you time and operational stress.
There are also financial advantages. Practices that outsource benefit verification with Connect Drs typically see up to 60% savings in payroll and administrative costs. You won’t need to hire or train additional staff, and you get the benefit of experienced professionals.

Simplify Front-End Operations with Expert Remote Support - Eligibility & Benefits Verification

5 Minutes Or Less
Quickly chat your remote Eligibility Specialist online through our HIPAA secure chats

Save Money
At only $15 per hour, you can avoid 1,000s in visit losses with a simple remote chat

Avoid Patient Complaints
Avoid patients complaints and grievances for showing up to visits and procedures you perform
Comprehensive Insurance & Benefits Verification
We confirm insurance eligibility, plan details, co-pays, deductibles, and any coverage limitations before the appointment. Real-time validation through payer portals or direct contact helps reduce claim errors and delays.
Authorization & Pre-certification Assistance
Our remote team handles prior authorizations when required, ensuring faster approvals and minimizing reimbursement denials — so patient care isn’t held up by paperwork.
Transparent Patient Communication
We clearly inform patients about their insurance coverage and out-of-pocket costs upfront, fostering better trust, fewer billing surprises, and an overall smoother experience.