Frequently Asked Questions
What exactly is medical billing, and why do I need it?
Medical billing is the process of submitting and following up on claims with health insurance companies to get paid for services provided by healthcare professionals. It’s essential because it ensures your practice gets paid accurately and on time, so you can focus on patient care instead of paperwork.
How can your medical billing services help reduce my practice’s payroll costs?
We use smart automation and efficient workflows to cut down on manual billing tasks, which means you need fewer in-house staff dedicated to billing. This lowers your payroll expenses while maintaining accuracy and compliance.
Do you offer remote medical billing teams? How does that work?
Yes! Our remote billing teams are highly skilled professionals who work as an extension of your practice. They handle coding, billing, and administrative support without you having to worry about office space or full-time salaries.
What makes your quality assurance different?
We prioritize accuracy and compliance. Our quality assurance team performs thorough audits and continuous training to catch errors before claims are submitted. This reduces denials and accelerates your revenue cycle.
How quickly can I expect payments once you handle my billing?
With our streamlined processes and precise charge entry, claims are submitted faster and with fewer errors. This helps reduce payment delays, so you can typically see faster reimbursements compared to manual or in-house billing.
What happens if a claim is denied?
Denials happen, but we don’t leave you hanging. Our appeals team investigates why claims were denied, prepares strong appeal letters, and works with payers to get those claims approved and paid.
Can I try your services before committing?
Absolutely! We offer a risk-free trial so you can experience firsthand how our team and technology support your practice. It’s a great way to see the benefits without any pressure.
How do you handle payment posting?
We automate payment posting and reconciliation to minimize errors and speed up cash flow. This keeps your financials accurate and up to date without extra work on your end.
Are your services compliant with healthcare regulations?
Yes, compliance is at the core of what we do. We stay up to date with all healthcare laws and regulations to protect your practice from audits and penalties.
How do I get started with your medical billing services?
Simply reach out to us via our website or phone. We’ll discuss your needs, create a customized plan, and get your billing up and running smoothly.
How do you ensure my patients’ sensitive data stays secure?
We take data security very seriously. Our systems use the latest encryption and follow strict HIPAA guidelines to protect all patient and practice information from unauthorized access.
What types of healthcare providers do you work with?
We work with a wide range of providers—doctors, dentists, specialists, clinics, and even larger healthcare organizations. No matter your size or specialty, we tailor our services to fit your needs.
Can your billing services help improve my practice’s cash flow?
Definitely! By reducing claim denials, speeding up submissions, and managing collections efficiently, we help keep your cash flow steady and predictable.
How often will I receive reports about my billing status?
We provide regular, easy-to-understand reports—weekly, monthly, or as you prefer—so you always know where your claims stand and how your revenue cycle is performing.
Do you handle insurance verification and eligibility?
Yes, verifying insurance coverage before appointments helps prevent denied claims. Our team checks eligibility so you can focus on patient care without worrying about coverage issues.
What if I have questions or need support during the billing process?
Our friendly support team is just a call or email away. We pride ourselves on quick, helpful responses to keep your billing running smoothly.
How do you stay updated on changes in healthcare billing regulations?
Our team regularly trains and monitors industry updates, coding changes, and payer policies. This proactive approach helps us keep your practice compliant and ahead of any regulatory changes.
What technology do you use for billing?
We use advanced billing software and automation tools designed specifically for healthcare. These technologies help speed up claims processing, reduce errors, and provide you with real-time insights.
Can you help with multi-specialty practices?
Absolutely! Our services are flexible and scalable to handle multiple specialties within one practice, ensuring accurate coding and billing for all services provided.
How does your pricing work?
We offer competitive pricing tailored to your practice size and needs. Whether it’s a flat fee, percentage of collections, or customized plan, we’ll find an option that fits your budget.
How quickly can you start handling my medical billing?
Once we understand your needs and set up the necessary systems, we can usually start within a couple of weeks—quick enough to minimize any disruption and get your revenue cycle on track fast.
Do you offer training for my staff on billing software or procedures?
Yes! We provide training and ongoing support to ensure your team feels confident with our systems and processes, helping everything run smoothly.
What happens if a claim gets denied?
No worries—we have a dedicated appeals team that investigates the denial, corrects any issues, and resubmits the claim to maximize your reimbursement.
Can you handle billing for both in-network and out-of-network insurance?
Absolutely! We manage claims for all types of insurance plans to help you get paid fairly regardless of network status.
Is your billing service customizable for my practice’s unique needs?
Yes, we tailor our services to fit your workflow, specialties, and preferences, ensuring a personalized approach that supports your goals.
Will I have access to an online portal to check my billing status?
Definitely! We provide easy-to-use online portals where you can track claims, payments, and reports anytime, giving you full transparency.
How do you handle patient billing and collections?
We manage patient invoicing professionally and compassionately, helping improve collection rates while maintaining positive patient relationships.
Do you offer telemedicine billing services?
Yes, we’re experienced in handling telehealth claims, ensuring all virtual visits are billed correctly and reimbursed promptly.
What makes your billing service stand out from others?
Our focus on accuracy, personalized support, advanced technology, and commitment to maximizing your revenue sets us apart. We’re not just a service; we’re your billing partner.
Can you help me reduce billing errors and claim rejections?
Absolutely! Our quality assurance processes catch errors before submission and ensure claims meet payer requirements, reducing rejections and speeding up payments.
How do you ensure patient data privacy and security?
We follow strict HIPAA guidelines and use secure technology to protect your patients’ sensitive information at every step of the billing process.
What types of practices do you specialize in billing for?
We work with a variety of specialties including primary care, dental, cardiology, orthopedics, mental health, and many more to offer tailored billing solutions.
Do you charge setup fees or hidden costs?
No surprises here! We are transparent with all fees upfront, and there are no hidden charges. Our pricing is straightforward and competitive.
How do you handle billing for Medicare and Medicaid?
We are well-versed in government billing requirements and ensure claims for Medicare and Medicaid are accurate and compliant for timely reimbursements.
Can I switch to your billing services if I’m currently using another company?
Yes, transitioning to us is smooth and hassle-free. We handle the switch carefully to avoid any interruption in your billing and payments.
What kind of reporting will I receive?
You’ll get regular, easy-to-understand reports showing your billing status, revenue, denials, and other key metrics to keep you fully informed.
How often will I get paid?
Payment schedules depend on your insurance contracts, but we help you get reimbursed as quickly as possible and can provide estimated timelines.
Do you offer support if I have billing questions?
Absolutely! Our friendly support team is available to answer your questions promptly and guide you whenever you need help.
Can you assist with credentialing and insurance enrollment?
Yes, we offer credentialing support to get you enrolled with insurance payers smoothly and expand your patient base.
How do you handle billing for multiple locations or providers?
We manage billing for multi-location practices and multiple providers efficiently, ensuring accurate tracking and reporting for each.
How quickly do you submit claims?
We prioritize prompt claim submission, typically sending claims within 24-48 hours after receiving complete documentation to help you get paid faster.
What happens if a claim is denied?
We investigate the reason for denial, correct any issues, and resubmit the claim promptly. Our appeals team works hard to maximize your reimbursement.
Do you provide training for staff on billing and coding?
Yes! We offer ongoing training and support to your staff to ensure coding accuracy and compliance with the latest regulations.
Can you integrate with my existing Electronic Health Record (EHR) system?
We work with many popular EHR systems and strive to integrate seamlessly to streamline your billing and reduce manual errors.
What payment methods do you accept for billing services?
We accept various payment options, including credit card, ACH transfers, and checks, making it easy and flexible for your practice.
How do you handle patient billing and collections?
We manage patient statements, payment reminders, and follow-ups professionally to improve collections while maintaining positive patient relationships.
What sets your billing service apart from others?
Our personalized approach, transparent communication, expert team, and cutting-edge technology combine to deliver reliable, stress-free billing solutions.
Are your billing services scalable for growing practices?
Definitely! Whether you’re a solo practitioner or a large multi-provider clinic, our solutions scale to meet your evolving needs.
How often do you update your coding and billing processes?
We continuously update our procedures to stay aligned with the latest industry regulations, payer requirements, and coding standards.
What is your turnaround time for resolving billing issues?
Our team aims to resolve most billing inquiries and issues within 24 to 48 hours to keep your revenue cycle running smoothly.
Can you handle multi-specialty billing?
Yes, we have expertise in billing for a wide range of medical and dental specialties, ensuring accurate coding and optimized reimbursements for all types of practices.
How do you ensure data security and patient confidentiality?
We comply with HIPAA regulations and use advanced encryption and secure systems to protect all patient and practice information.
Do you offer customized reporting?
Absolutely! We provide detailed, customizable financial and operational reports to help you monitor your practice’s performance and make informed decisions.
How do you handle billing for out-of-network services?
We have tailored strategies to maximize reimbursements for out-of-network claims while helping you communicate effectively with patients and payers.
What support do you offer for insurance credentialing?
We assist with the insurance credentialing process to help your providers get enrolled with payers quickly and efficiently.
Can you help with regulatory compliance and audits?
Yes, we provide compliance support, audit preparation, and can assist you in maintaining adherence to all relevant healthcare regulations.
How do you manage denied or underpaid claims?
Our team thoroughly reviews denials and underpayments, files appeals when appropriate, and follows up persistently to recover revenue.
Is there a minimum contract period?
We offer flexible contract options to accommodate the unique needs of each practice, including month-to-month and long-term agreements.
How do you communicate updates or issues with my billing?
We provide regular updates through secure portals, emails, and calls, ensuring you are always informed about your billing status and any action items.
What technology platforms do you use for billing and claims management?
We utilize industry-leading, secure billing software and claim management systems to enhance accuracy, efficiency, and transparency.